| Author |
|
Swoop
Combiner
Joined: 02 July 2005
Location: United Kingdom
Online Status: Offline
Posts: 1726
|
| Posted: 02 July 2008 at 8:41pm | IP Logged
|
|
|
Brought an animated Starscream from them a couple of days ago, and found that he was missing the thumb when I opened the box.
Does anyone know if FP take opened stuff back?
|
| Back to Top |
|
| |
|
|
Ravage
City Commander
Decepticons Forever
Joined: 05 August 2005
Location: United Kingdom
Online Status: Offline
Posts: 4656
|
| Posted: 02 July 2008 at 8:44pm | IP Logged
|
|
|
I dont believe so im afraid. Check you receipt if you have it, most stores state their refund policy on the back.
__________________
|
| Back to Top |
|
| |
silverbolt
Sub-group Leader
The arcane archer
Joined: 21 July 2006
Location: United Kingdom
Online Status: Offline
Posts: 2979
|
| Posted: 02 July 2008 at 9:21pm | IP Logged
|
|
|
if you have the reciet then arent they bound to offer a replacement or refund by law?
__________________
|
| Back to Top |
|
| |
Ravage
City Commander
Decepticons Forever
Joined: 05 August 2005
Location: United Kingdom
Online Status: Offline
Posts: 4656
|
| Posted: 02 July 2008 at 9:30pm | IP Logged
|
|
|
It depends, some places dont offer refunds if the product has been opened.
HMV and Virgin no longer offer refunds, only exchanges i believe.
__________________
|
| Back to Top |
|
| |
Swoop
Combiner
Joined: 02 July 2005
Location: United Kingdom
Online Status: Offline
Posts: 1726
|
| Posted: 02 July 2008 at 10:18pm | IP Logged
|
|
|
Doesn't say anything on the back of the receipt, guess I'll have to see what they say in store.
|
| Back to Top |
|
| |
Specimen-17
Dark god (All Powerful)
Harbouring sexual perversion since 1987
Joined: 30 May 2005
Location: United Kingdom
Online Status: Offline
Posts: 2752
|
| Posted: 02 July 2008 at 10:23pm | IP Logged
|
|
|
Any store worth their salt should offer an exchange at the very least. Failing that, you could try contacting Hasbro.. UK.. much good may it do you.
__________________
Click here to visit my eBid Store! Figures and accessories from all generations
|
| Back to Top |
|
| |
MegaOptimus
Vehicon
Joined: 03 June 2008
Location: Australia
Online Status: Offline
Posts: 270
|
| Posted: 03 July 2008 at 12:29am | IP Logged
|
|
|
As long as you have a reciet and did not do too much damage to the box or anything else your fine
__________________
|
| Back to Top |
|
| |
Wreck and Rule
Dark god (All Powerful)
The Whole F’N Show
Joined: 30 May 2005
Location: United Kingdom
Online Status: Offline
Posts: 5947
|
| Posted: 03 July 2008 at 9:17am | IP Logged
|
|
|
MegaOptimus wrote:
| As long as you have a reciet and did not do too much damage to the box or anything else your fine |
|
|
I may be doing you a disservice, but I'm guessing that as an Australian you're not going to know the finer points of a particular London store's returns policy.
__________________
www.2ndstar.co.uk-quote my name, 10% off
aetherpress?
|
| Back to Top |
|
| |
Sirlagerlot
Moderators
Probably the best forumer in the world
Joined: 02 June 2005
Location: United Kingdom
Online Status: Offline
Posts: 8992
|
| Posted: 03 July 2008 at 9:28am | IP Logged
|
|
|
Thing is, if the product is faulty, as it is in this case then you have statutory rights. Usually, you can return it within 30 days, opened or not. Different if you open it and decide that you just don't want it, in this case, the product is defective, and you can't reasonably have been expected to know this when you bought it.
__________________
Thanks to the legend, Nemmy-pops Scourge for the sig!
|
| Back to Top |
|
| |
Ravage
City Commander
Decepticons Forever
Joined: 05 August 2005
Location: United Kingdom
Online Status: Offline
Posts: 4656
|
| Posted: 03 July 2008 at 11:04am | IP Logged
|
|
|
Im going in there today, so i shall bloomin well ask!
__________________
|
| Back to Top |
|
| |
Specimen-17
Dark god (All Powerful)
Harbouring sexual perversion since 1987
Joined: 30 May 2005
Location: United Kingdom
Online Status: Offline
Posts: 2752
|
| Posted: 03 July 2008 at 11:16am | IP Logged
|
|
|
And end all our pointless speculating?!?
__________________
Click here to visit my eBid Store! Figures and accessories from all generations
|
| Back to Top |
|
| |
prime_time
Duocon
This is Prime Time
Joined: 30 May 2005
Location: United Kingdom
Online Status: Offline
Posts: 1384
|
| Posted: 03 July 2008 at 7:43pm | IP Logged
|
|
|
u shud pull all the box out, when i got mine from TRU the right thumb had fell off and luckily fell onto my bed when i was opening him.
__________________
|
| Back to Top |
|
| |
Ravage
City Commander
Decepticons Forever
Joined: 05 August 2005
Location: United Kingdom
Online Status: Offline
Posts: 4656
|
| Posted: 03 July 2008 at 8:09pm | IP Logged
|
|
|
Specimen-17 wrote:
| And end all our pointless speculating?!? |
|
|
Indeed.
Right, you are entitled to a refund, i explained what you had bought Swoop, and they said take it back with packaging and receipt, and either get a refund, an exchange or vouchers.
Problem solved. Arent i nice.
__________________
|
| Back to Top |
|
| |
Ruckus
Seeker
Joined: 11 June 2005
Location: United Kingdom
Online Status: Offline
Posts: 381
|
| Posted: 03 July 2008 at 8:12pm | IP Logged
|
|
|
prime_time wrote:
| u shud pull all the box out, when i got mine from TRU the right thumb had fell off and luckily fell onto my bed when i was opening him. |
|
|
Kinky
Edited by Ruckus on 03 July 2008 at 8:16pm
__________________
"I take a licking and keep on kicking."
|
| Back to Top |
|
| |
Motormaster
Duocon
Joined: 13 August 2006
Location: Scotland
Online Status: Offline
Posts: 1139
|
| Posted: 04 July 2008 at 9:05pm | IP Logged
|
|
|
I bought a Marvel Legends Angel figure from FP ages ago, and upon opening the package, found that his leg was warped out of shape and would not support the figure's weight*, making it impossible to stand him up. So I took it back the next day, with receipt, and exchanged it for a new one on the spot.
So they do at least offer a replacement policy, if not a refund one.
* This was without having the wings attached to the figure's back, which result in the figure being unable to stand up due to the excessive weight on its back.
__________________
"These wheels are made for crushing."
|
| Back to Top |
|
| |
cyber jam
Duocon
Joined: 30 March 2007
Location: United Kingdom
Online Status: Offline
Posts: 1021
|
| Posted: 05 July 2008 at 11:45am | IP Logged
|
|
|
prime_time wrote:
| u shud pull all the box out, when i got mine from TRU the right thumb had fell off and luckily fell onto my bed when i was opening him. |
|
|
thast shows how crap hasbro are with new figures!!
__________________
(\_/)
(O.o)
(u u)
obey the bunny!
my work:
www.cyberjam.deviantart.com/
one whole year since jamboree!!! =0
gone so fast!!
|
| Back to Top |
|
| |
Duh_Prez
Dark god (All Powerful)
Watching you
Joined: 30 May 2005
Location: United Kingdom
Online Status: Offline
Posts: 7583
|
| Posted: 05 July 2008 at 2:53pm | IP Logged
|
|
|
You entered into a contract whereby you would provide £x in exchange for 1 animated Starscream fit for the purpose of display.
This product is not fit for the purpose - thus it is the wrong product and they have breached the contract. Demand an exchange.
Nothing said on the receipt matters if it wasn't displayed beforehand (say, above the counter) as you can't add further terms to a contract which has already been entered into. Past consideration is always bad consideration.
If they tell you to contact Hasbro, remind them of their statutory duty to fulfil their end of the contract under section 14 of the Sale of Goods Act.
Then bitch slap them.
|
| Back to Top |
|
| |
Register 
Login 
Active Topics 
Memberlist 
Search 
Help
Transformers Forum : Transformers General Discussion
Topic: FP London refund policy
