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Swoop
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| Posted: 02 July 2008 at 8:41pm | IP Logged
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Brought an animated Starscream from them a couple of days ago, and found that he was missing the thumb when I opened the box.
Does anyone know if FP take opened stuff back?
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Ravage
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| Posted: 02 July 2008 at 8:44pm | IP Logged
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I dont believe so im afraid. Check you receipt if you have it, most stores state their refund policy on the back.
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silverbolt
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| Posted: 02 July 2008 at 9:21pm | IP Logged
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if you have the reciet then arent they bound to offer a replacement or refund by law?
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Ravage
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| Posted: 02 July 2008 at 9:30pm | IP Logged
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It depends, some places dont offer refunds if the product has been opened.
HMV and Virgin no longer offer refunds, only exchanges i believe.
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Swoop
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| Posted: 02 July 2008 at 10:18pm | IP Logged
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Doesn't say anything on the back of the receipt, guess I'll have to see what they say in store.
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Specimen-17
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| Posted: 02 July 2008 at 10:23pm | IP Logged
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Any store worth their salt should offer an exchange at the very least. Failing that, you could try contacting Hasbro.. UK.. much good may it do you.
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MegaOptimus
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| Posted: 03 July 2008 at 12:29am | IP Logged
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As long as you have a reciet and did not do too much damage to the box or anything else your fine
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Wreck and Rule
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| Posted: 03 July 2008 at 9:17am | IP Logged
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MegaOptimus wrote:
| As long as you have a reciet and did not do too much damage to the box or anything else your fine |
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I may be doing you a disservice, but I'm guessing that as an Australian you're not going to know the finer points of a particular London store's returns policy.
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Sirlagerlot
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| Posted: 03 July 2008 at 9:28am | IP Logged
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Thing is, if the product is faulty, as it is in this case then you have statutory rights. Usually, you can return it within 30 days, opened or not. Different if you open it and decide that you just don't want it, in this case, the product is defective, and you can't reasonably have been expected to know this when you bought it.
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Ravage
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| Posted: 03 July 2008 at 11:04am | IP Logged
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Im going in there today, so i shall bloomin well ask!
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Specimen-17
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| Posted: 03 July 2008 at 11:16am | IP Logged
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And end all our pointless speculating?!?
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prime_time
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| Posted: 03 July 2008 at 7:43pm | IP Logged
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u shud pull all the box out, when i got mine from TRU the right thumb had fell off and luckily fell onto my bed when i was opening him.
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Ravage
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| Posted: 03 July 2008 at 8:09pm | IP Logged
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Specimen-17 wrote:
| And end all our pointless speculating?!? |
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Indeed.
Right, you are entitled to a refund, i explained what you had bought Swoop, and they said take it back with packaging and receipt, and either get a refund, an exchange or vouchers.
Problem solved. Arent i nice.
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Ruckus
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| Posted: 03 July 2008 at 8:12pm | IP Logged
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prime_time wrote:
| u shud pull all the box out, when i got mine from TRU the right thumb had fell off and luckily fell onto my bed when i was opening him. |
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Kinky
Edited by Ruckus on 03 July 2008 at 8:16pm
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Motormaster
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| Posted: 04 July 2008 at 9:05pm | IP Logged
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I bought a Marvel Legends Angel figure from FP ages ago, and upon opening the package, found that his leg was warped out of shape and would not support the figure's weight*, making it impossible to stand him up. So I took it back the next day, with receipt, and exchanged it for a new one on the spot.
So they do at least offer a replacement policy, if not a refund one.
* This was without having the wings attached to the figure's back, which result in the figure being unable to stand up due to the excessive weight on its back.
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cyber jam
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prime_time wrote:
| u shud pull all the box out, when i got mine from TRU the right thumb had fell off and luckily fell onto my bed when i was opening him. |
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thast shows how crap hasbro are with new figures!!
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Duh_Prez
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| Posted: 05 July 2008 at 2:53pm | IP Logged
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You entered into a contract whereby you would provide £x in exchange for 1 animated Starscream fit for the purpose of display.
This product is not fit for the purpose - thus it is the wrong product and they have breached the contract. Demand an exchange.
Nothing said on the receipt matters if it wasn't displayed beforehand (say, above the counter) as you can't add further terms to a contract which has already been entered into. Past consideration is always bad consideration.
If they tell you to contact Hasbro, remind them of their statutory duty to fulfil their end of the contract under section 14 of the Sale of Goods Act.
Then bitch slap them.
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Transformers Forum : Transformers General Discussion
Topic: FP London refund policy
